Delivery & Return Information

All dress orders are sent on a tracked service. All delivery charges will be calculated automatically online at ‘checkout’.

If your order is returned to us ‘undelivered’ or ‘not collected’ due to circumstances beyond our control, you will be held responsible for all re-shipping costs.

Dress Delivery Costs:

Ireland €20 usually 3-4 days unless we are waiting for stock, if waiting on stock we will contact you about your order.

UK €35 is usually dispatched 3 days after purchase. Please note any extra charges upon receiving your items are the customers’ responsibility and not Truly Bridal Boutique.

Mainland Europe: please contact us for shipping

RETURN AND CANCELLATION POLICY

We hope you love your dress/ item that we have sent to you however if for any reason you are unhappy and would like to return an item that has been delivered within Ireland, we are happy to offer you a refund up to 7 days from when you receive your goods. We do not accept returns from UK.

The product must be in the same condition it was sent with tags attached and in original packaging. We document the condition of each dress/item before it is shipped.

We are super careful with our dresses and look after them with extreme care, however when purchasing a sale stock dress there may be repairs required. Please contact us before purchasing if you have any questions on a dress.

It is normal that every dress will require some alterations to ensure it fits you perfectly everywhere including length for your wedding day.

It is our policy to return goods to the purchaser if we suspect that any product has been used or worn. Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge.

You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer.

Return postage is the responsibility of the purchaser. We do not offer free shipping on returns.

Any items not returned within 7 days will not receive a refund or credit.

This returns policy applies to products purchased online.

Dresses and products ordered/purchased in store carry a different returns policy.